FAQ

DiscountOfficeItems.com makes shopping easy. You can browse through various product categories of our entire catalog to find what you need, or you can shop for a specific item. We select the office products, supplies, and services you need to maximize your productivity and profit, and we offer you several ways to learn more about our products.

Product Categories
You may click on any of the product categories featured on the home page. Selecting "Binders & Accessories," for example, will take you to the appropriate page in the online catalog where you can browse through the products to find what you need.

Order by Item Number
If you know the product numbers of the items you want, click "Order By Number" in the navigation bar on the right to quickly place orders. You can also find product numbers listed in the DiscountOfficeItems.com online catalog.

Search
You may use the search box at the upper right to find products at DiscountOfficeItems.com. You may search by keyword, product number, or manufacturer name in the advanced search.

Buying Products
To buy a product from its product page, enter the quantity and click "Add to Cart." This will add the item to your shopping cart.

In the right navigation bar of each page at DiscountOfficeItems.com, the Shopping Cart display shows how many items are currently in your cart along with the subtotal.

When you have added all of the items you want to your shopping cart, click on the "Checkout" button to begin the purchase and checkout process.

Just as you use a shopping cart in a store, you can use your online shopping cart to gather the products you want to purchase while shopping online. Our shopping cart has one additional feature: it automatically keeps track of the number of items you've selected and how much those items cost.

The Shopping Cart section on the right navigation bar will show you the number of line items currently in your shopping cart along with your subtotal and whether the order qualifies for free shipping. For a more detailed view of the items in your cart, you can click on the "Shopping Cart" link to review its contents. You can change the quantities of items in your Shopping Cart by changing the number in the column labeled "QTY" (Quantity).

If you change item quantities to your shopping cart, click the "Update" button to get a new cart subtotal.

If you decide you don't want to purchase an item, you can take it out of your shopping cart by checking the "Remove" link below the product or by changing the quantity to 0 and updating the cart.

If you want to continue shopping and put more items in your shopping cart, just click "Continue shopping."

After reviewing your shopping cart contents and making sure you have the items and quantities you want, you may continue to shop or begin the checkout process.

Checkout
After you have selected the items you want to buy, you may begin checking out. Checkout is a simple process in which you:

1. Determine the total cost plus taxes and any applicable delivery charges
2. Confirm the order and billing, payment, and shipping instructions
3. Authorize the charge to your credit card or PayPal account.

Order Tracking
To track your orders, use the order number assigned during the checkout and purchase process. Also, a copy of the invoice is sent to your email address for your record keeping. You may also call DiscountOfficeItems.com toll free at 866-302-5397 for more details.

Order History
Customers who have set up an account at DiscountOfficeItems.com can use the login at the top of the navigation toolbar for a powerful and easy way to refer to a chronological record of your purchases. Order History will show you all the orders that you have placed with us, including the tracking number and status of each order.

To see more information about a particular order, click on the order number.

Selecting a single order record from the list displays the details of the online transaction, including shipping and billing information, quantities, product numbers, short descriptions, and prices.

We ship most orders within one business day if they are paid before 4:00 P.M. Central Standard Time. We will send you a tracking number via email so you may track it at UPS.com. Please note transit times do not include weekends and deliveries only occur on business days. We have some of the fastest shipping on the net.

We have thirty-eight distribution centers located throughout the country. In many cases you will receive your order within one to two business days based on product availability at the nearest distribution centers. Large orders, special clearance items or products with limited quantities may take up to six business days to receive your order.

We are pleased to accept Visa, MasterCard, Discover, American Express, and Paypal. We also accept money orders and cashiers checks.

We are pleased to accept pre-approved purchase order requests for schools, hospitals, government agencies and Fortune 1000 companies. To allow for the additional paperwork processing, we do require the purchase order to be in the amount of 75.00 or more. Please call us prior to placing your order at 866-302-5397 or 920-623-9528 so that we may give instructions on how to complete your order. Purchase orders must be faxed on agency letterhead to 920-623-9169. Please be sure to include an email address so we may notify you of your order status.

Purchase order payments are due within 30 days of the invoice date.

Due to our headquarters location, DiscountOfficeItems.com only collects sales tax on orders placed in Wisconsin. We do not collect sales tax on any orders from any other state. If you are tax-exempt and located in Wisconsin, please fax your tax-exempt certificate to 1-920-623-9169 after you have placed your order and the tax will be refunded. Please be sure to include your order number on the tax-exempt certificate.

A Material Safety Data Sheet is a standardized document prepared by the manufacturer that lists product hazards and contains emergency and first aid information. MSDS sheets are not created for all products, just those that are chemical in nature like cleaning supplies and adhesives. Many companies require these on hand to comply with local and federal laws.

We are happy to be able to provide these to you directly through our site. On any product page you need a MSDS sheet, simply cursor your mouse over the product name. You will see a box popup on your screen and it will state if a MSDS sheet is available for the product. If it is, click on the MSDS link to be taken to a page where it can be printed for your files. DiscountOfficeItems.com makes it simple to keep your records in order.