"Wow, I've gotta say, you guys provide the best customer service in the world---mortar or electronic retail. Thanks very much for your courtesy and helpfulness, Didn't mean to make a big fuss about it, wasn't looking for money back, just wanted you guys to be aware that people think they're actually gonna get the same thing they order! I appreciate your prompt professional customer-oriented approach to doing business, and your attention to even small matters like this."
